This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or interval of your Direct Debit Eclipse Broadband will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Eclipse Broadband to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Eclipse Broadband or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - If you receive a refund you are not entitled to, you must pay it back when Eclipse Broadband asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Our mission is to bridge the digital divide for Midlands Residents and Businesses by delivering the fastest, most reliable internet connectivity available in the UK